--- title: "FAQs: Common Questions About Using Vim Connect" description: Quick answers to Vim Connect User and Console Admin questions. --- [Skip to content](https://knowledgebase.getvim.com/home/frequently-asked-questions#main-content) [![Logotype-primary (1).png\]](https://knowledgebase.getvim.com/hs-fs/hubfs/Knowledge%20Base/Logotype-primary%20(1).png?height=50&name=Logotype-primary%20(1).png)](https://knowledgebase.getvim.com/home?hsLang=en) Open main navigation Close main navigation - [Console](https://console.getvim.com/organization-admin/accounts?iss=https%3A%2F%2Fauth.getvim.com%2F) [Console](https://console.getvim.com/organization-admin/accounts?iss=https%3A%2F%2Fauth.getvim.com%2F) Hello! How can we help you use Vim? - There are no suggestions because the search field is empty. 1. [Practice Knowledge Base](https://knowledgebase.getvim.com/home?hsLang=en) 2. [Help Center](https://knowledgebase.getvim.com/home/help-center?hsLang=en) # FAQs: Common Questions About Using Vim Connect ## Quick answers to Vim Connect User and Console Admin questions. ### **General Vim Connect** **What is Vim Connect?** Vim Connect is a lightweight app that integrates with your EHR to enable access to clinical tools and insights, including core and third-party applications, directly in your workflow. **Do I need to log into Vim separately?** No. Vim uses seamless login via your EHR. If your EHR supports it, you won’t need additional credentials. **Is Vim Connect secure?** Yes. Vim is HITRUST Certified, HIPAA-compliant, and SOC 2 certified. [Learn more here.](https://getvim.com/technology-security/)  --- ### **Onboarding Your Practice** **How do I install Vim Connect?** Follow step-by-step guides for [Windows](https://knowledgebase.getvim.com/home/installing-vim-connect-on-your-pc-msi-installer?hsLang=en) or [Mac](https://knowledgebase.getvim.com/home/installing-vim-connect-on-a-mac?hsLang=en). For large deployments, Vim supports [GPO](https://knowledgebase.getvim.com/home/deploying-vim-connect-gpo?hsLang=en) and scripted RMM installs. **What is an Organization Key and where do I find it?** It’s a unique identifier linking Vim Connect to your practice. Find it in the Console under the Organization tab. **Can I install Vim Connect on multiple devices at once?** Yes. Use [Group Policy (GPO)](https://knowledgebase.getvim.com/home/deploying-vim-connect-gpo?hsLang=en) or RMM tools for bulk deployment. **How do I update Vim Connect?** Updates are typically pushed automatically. If manual update is required, your IT team can re-install using the latest MSI or Chrome extension link. --- ### **User Access & Roles** **Who are Vim Connect users vs. Console users?** - **Vim Connect users** access tools inside the EHR. - **Console users (Admins/Owners)** manage settings, user access, and app permissions. **What’s the difference between Admin and Owner?** Owners are primary admins who first activate the account and agree to Vim's Terms of Service. Admins can help manage settings and users. **What is an Auto-Created User?** A user account created automatically when someone launches Vim Connect in the EHR (if the setting is enabled). **What does each user status mean?** - **Created** – User added, hasn’t launched Vim - **Live** – User used Vim in the last 30 days - **Inactive** – User hasn’t used Vim in 30+ days - **Pending** *(Manual login orgs only) -* The user was added but hasn’t yet set a password. - **Activated** *(Manual login orgs only) -* The user set a password but hasn’t logged in. - **Failed Login** – Unsuccessful login attempt **Can multiple people be Console Admins?**Yes, multiple Console Admins are allowed. Others can be added as Admins **How do I deactivate a user?** Go to Vim Console \> Vim Connect Users \> Select the three dots to the right of the user \> Select Delete User --- ### **Using Vim Applications** **Which applications are included in Vim’s Core Apps?** - Care Insights - Clinical Data Exchange (CDE) - Enhanced Eligibility - Prior Authorization - Order Assist **How do I know if I have access to a specific app?** Ask your Console Admin or check Vim Connect in your EHR. **Why isn’t the heart turning blue in my EHR?** This likely means there’s no patient-specific data available at the moment, or your user account has not been activated. **Can I reposition the Vim heart icon?** Yes, directional arrows allow you to move the icon within your EHR. --- ### **Onboarding & Training** **Who manages onboarding at our practice?** The **Practice Champion** (Console Admin) leads onboarding, coordinates with Vim, and supports long-term usage. **Can Vim help train our staff?** Yes. Live training and Q&A are part of the onboarding process.  --- ### **Support & Help** **How do I get technical help?** Use in-app support or email support@getvim.com. --- ### **Changes, Compatibility, & Troubleshooting** **Does Vim work on all browsers?** Mac installs require Chrome. Windows users access Vim via the installed MSI and Chrome. **A user installed Vim but doesn’t appear in Console. Why?** Check the "Potential Users" tab. If Auto-Create is not enabled, they may be pending activation. - [Welcome to Vim](https://knowledgebase.getvim.com/home/welcome-to-vim?hsLang=en#main-content) - [How Vim fits into clinical workflows](https://knowledgebase.getvim.com/home/welcome-to-vim?hsLang=en#how-vim-fits-into-clinical-workflows) - [Vim Canvas Marketplace overview](https://knowledgebase.getvim.com/home/welcome-to-vim?hsLang=en#vim-canvas-marketplace-overview) - [Onboarding](https://knowledgebase.getvim.com/home/onboarding?hsLang=en#main-content) - [Getting Started](https://knowledgebase.getvim.com/home/onboarding?hsLang=en#getting-started) - [Technical Implementation](https://knowledgebase.getvim.com/home/onboarding?hsLang=en#technical-implementation) - [Applications](https://knowledgebase.getvim.com/home/applications?hsLang=en#main-content) - [Care Insights](https://knowledgebase.getvim.com/home/applications?hsLang=en#care-insights) - [Clinical Data Exchange (CDE)](https://knowledgebase.getvim.com/home/applications?hsLang=en#clinical-data-exchange-cde) - [Enhanced Eligibility](https://knowledgebase.getvim.com/home/applications?hsLang=en#enhanced-eligibility) - [Prior Authorization](https://knowledgebase.getvim.com/home/applications?hsLang=en#prior-authorization) - [Order Assist](https://knowledgebase.getvim.com/home/applications?hsLang=en#order-assist) - [Vim Scribe](https://knowledgebase.getvim.com/home/applications?hsLang=en#vim-scribe) - [User Resources](https://knowledgebase.getvim.com/home/user-resources?hsLang=en#main-content) - [Vim Connect Users (For end users in the EHR)](https://knowledgebase.getvim.com/home/user-resources?hsLang=en#vim-connect-users-for-end-users-in-the-ehr) - [Vim Console Admins & Owners (For practice admins managing Console access)](https://knowledgebase.getvim.com/home/user-resources?hsLang=en#vim-console-admins-owners-for-practice-admins-managing-console-access) - [Vim Terminology](https://knowledgebase.getvim.com/home/user-resources?hsLang=en#vim-terminology) - [How-to Guides](https://knowledgebase.getvim.com/home/how-to-guides?hsLang=en#main-content) - [Console Guides](https://knowledgebase.getvim.com/home/how-to-guides?hsLang=en#console-guides) - [Vim Connect Guides](https://knowledgebase.getvim.com/home/how-to-guides?hsLang=en#vim-connect-guides) - [Help Center](https://knowledgebase.getvim.com/home/help-center?hsLang=en) - [Get Involved](https://knowledgebase.getvim.com/home/get-involved?hsLang=en#main-content) - [Practice Experience Advisory Team (Invitation Only)](https://knowledgebase.getvim.com/home/get-involved?hsLang=en#practice-experience-advisory-team-invitation-only) - [Champion Program (Vim Console Admins & Owners)](https://knowledgebase.getvim.com/home/get-involved?hsLang=en#champion-program-vim-console-admins-owners) [![Logotype-primary (1)](https://knowledgebase.getvim.com/hs-fs/hubfs/Knowledge%20Base/Logotype-primary%20(1).png?width=75&height=32&name=Logotype-primary%20(1).png "Logotype-primary (1)")](https://getvim.com/wp-content/uploads/2022/05/Transparent-logo.svg) [getvim.com](https://getvim.com/) Copyright © 2026, Vim