---
title: Who to Contact
description: Understand when to reach out to the Support team vs. your Network contact.
---

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# Who to Contact

## Understand when to reach out to the Support team vs. your Network contact.

We’re here to help—but to get the fastest support, it’s important to reach out to the right team. Here’s how to know who to contact when you need help.

---

#### Technical Issues → [**Support@getvim.com**](mailto:support@getvim.com)

Use this email when you're experiencing technical issues in Vim Connect, such as:

- Error messages or loading issues in Vim Connect
- Features not working as expected

This goes directly to our Technical Support team for fast troubleshooting.

---

#### General Support & Network Questions → [**network-success@getvim.com**](mailto:network-success@getvim.com)

Use this email for help with:

- Questions about workflows or using Vim Connect at your practice
- Requests to update users in Console
- Clarifications about new features or updates
- Guidance on how to get the most out of Vim Connect

This goes to your dedicated Network Success team.

 

 

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