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Who to Contact
Understand when to reach out to the Support team vs. your Network contact.
We’re here to help—but to get the fastest support, it’s important to reach out to the right team. Here’s how to know who to contact when you need help.
Technical Issues → Support@getvim.com
Use this email when you're experiencing technical issues in Vim Connect, such as:
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Error messages or loading issues in Vim Connect
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Features not working as expected
This goes directly to our Technical Support team for fast troubleshooting.
General Support & Network Questions → network-success@getvim.com
Use this email for help with:
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Questions about workflows or using Vim Connect at your practice
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Requests to update users in Console
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Clarifications about new features or updates
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Guidance on how to get the most out of Vim Connect
This goes to your dedicated Network Success team.